Effective Date: 22nd July 2025
Last Updated: 22nd July 2025

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Willow Desk (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at https://willowdesk.co.uk, contact us, or use our services.

 

1. Information We Collect

We may collect and process the following types of personal data:

• Identity & Contact Information: name, email address, phone number, and company details.

• Payment Information: billing details and transaction data.

• Location Information: geographical location based on IP address or user input.

• System & Access Information: system login credentials, device data, and usage logs.

 

2. How We Collect Your Data

We collect data through:

• Website Forms: contact forms, service request forms, etc.

• Email Communications: when you contact us or respond to our messages.

• Consultations: during client onboarding or service delivery discussions.

• Cookies & Analytics: [if applicable, otherwise remove this bullet].

 

3. Why We Collect Your Data

We collect and use your data for the following purposes:

• To deliver and improve our services

• For market research and service development

• To communicate with you regarding enquiries, services, and support

• To process payments and manage invoicing

• To ensure secure access to systems where applicable

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4. Legal Basis for Processing

We process your personal data under the following lawful bases, as defined by the UK GDPR:

• Contractual necessity: when data is required to deliver a service.

• Legitimate interests: for business and service improvements.

• Consent: where we have asked and received your consent.

• Legal obligation: where required to comply with applicable laws.

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5. Sharing Your Data

We do not sell, rent, or share your personal data with any third parties for marketing or other unrelated purposes. All information remains confidential and is handled solely by Willow Desk.

 

6. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.

 

7. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you

• Request correction of any inaccurate data

• Request erasure (“the right to be forgotten”)

• Object to or restrict certain processing activities

• Request data portability

• Withdraw your consent at any time (where applicable)

To exercise your rights, please contact us at [Insert Contact Email].

 

8. Data Security

We take data protection seriously and implement appropriate technical and organisational measures to secure your information and prevent unauthorised access, disclosure, or loss.

 

9. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Willow Desk
Stevenage, Hertfordshire, UK
Email: danielle.phillips@willowdesk.co.uk
Website: https://willowdesk.co.uk

 

10. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk.