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Administration

Working on laptop

Administration is something I really enjoy but for some it's the part of the job they don't have time for or just flat-out hate! That's what I'm here for!

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This includes things like (but not limited to):

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  • Customer On-boarding

  • Inbox Detoxing

  • Chasing Payments

  • Email and Diary Management

  • Customer Communications Support

  • Any additional services to support the day-to-day running of your business

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What Willow Desk Offers

Admin Support

Retainer Package

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The list of things that count as admin are endless. Therefore, you have the option of booking a retainer for up to 20 hours a month. During this time I am happy to assist with any back office tasks. 

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What you'll get:

  • Weekly updates via email​

  • Secure password sharing

  • Calls to customers

  • Flexibility on how the time is spent - it's based on your needs that week.

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Secure a monthly package for £30 per hour

Packages

One-off Service

Inbox Detox

If you're finding your mailbox difficult to manage, struggling to pick up on important emails amongst all of the junk, I can help!​

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What you'll get:

  • Emails sorted into folders

  • Junk emails flagged and deleted

  • Automatic filters (for emails you want on record but don't need to read every time).

  • Urgent emails flagged.

  • Old emails archived

  • Max 4 hours

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​ £120 One-Off Fee 

Customer Service Support​

If you're struggling to get back to customers, send quotes, chase invoices and provide information this may be the support you need. 

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What you'll get:

  • 3 hours support a week

  • Kind and Calm communications with your customers​​

  • Invoice chasing

  • Customer on-boarding

  • Quotations

  • Appointment Setting

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 £90 per week ​​

Admin Support

Diary and Inbox Management

Ensuring your diary and mailbox are effectively managed is an important part of generating your week's work. I can help keep you organised so you have an efficient working week. â€‹

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What you'll get:

  • Appointment booking

  • Travel times and breaks accounted for and buffers included

  • Reminders sending

  • Follow Up Emails

  • Notifying customers of non-availability

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​ £30 per hour*

*Minimum of one hour per month 

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